Who Do I Contact at Mosaic?

Whether you're placing an order, looking for design support, or resolving an issue, we're here to help. Below is a quick guide to the right contact at MosaicDoors depending on your needs.

General Dealer Support

For account questions, portal access, order help, or anything else you're unsure about:

• Email: [e-mail]

• Hours: Monday–Friday, 9am–5pm EST

• Live Chat: Available via Dealer HQ during business hours

• Contact Form: You can also submit your inquiry using the Contact Us Form on our website

Order Inquiries & Shipping

For questions about:

• Order status or tracking

• Backorders or availability

• Delivery timelines

Contact:
[e-mail]

Billing & Payments

For anything related to:

• Invoices

• Payment terms

• Account balances

Contact:
[e-mail]

Design Support

Need help selecting products for a client, layout ideas, or specs?

Contact:
[e-mail]
We also offer virtual consultations upon request.

Marketing Materials & Co-Branding

Want brochures, high-res images, display support, or help with co-branded materials?

Contact:
[e-mail]

Sales & Trade Programs

Interested in trade pricing, large-scale projects, or becoming a preferred partner?

Contact:
Your Account Manager
Or email: [e-mail]

Not Sure Where to Start?

If you're unsure who to contact, simply:

• Email us at [e-mail], or

• Submit your message through our Contact Us Form, and we’ll make sure it gets to the right team.