Can I Transfer My Warranty?

No, warranties are non-transferable.

Our product warranty is valid only for the original purchaser and the original installation site. This ensures that we can stand behind the quality of our materials when installed and maintained according to our guidelines.

Why Isn’t the Warranty Transferable?

Warranties are tied to:

• The original purchase and proof of sale

• Verified installation conditions

• Product handling and maintenance by the original owner

Once ownership changes, we can no longer guarantee how the materials were stored, installed, or maintained—which limits our ability to honor the warranty fairly.

What If I’m Selling a Property?

If you’re transferring a property that includes MosaicDoors products, we recommend passing along all product care guides, installation records, and receipts. While the warranty won’t apply to the new owner, this documentation can still help them care for the product properly.

Still Need Help?

Even if you’re not the original purchaser, we want to help when we can. If you’re experiencing a product issue, contact us with the following:

• Photos of the product or issue

• Purchase details (if available)

• Location and approximate install date

Contact Support:

• Email: [e-mail]

• Contact Form: Submit via our website

We’ll do our best to provide guidance—even outside the scope of the warranty.