How to Request a Service Call

What information we need and where to submit it

If you're experiencing an issue with your Mosaic Doors product, we’re here to help. To ensure a fast and accurate response, please follow the steps below when submitting a service call request.

What to Include in Your Request

To process your service inquiry efficiently, please provide the following details:

• Project name or order number (required)

• Site address where the product was installed

• Product type (e.g., multi-slide, swing, pivot)

• Description of the issue (what’s not working, when it started, etc.)

• Photos or videos showing the problem area (highly recommended)

• Installer or contractor contact info, if applicable

• Date of installation or delivery, if known

The more details you provide, the faster we can diagnose and resolve the issue.

Where to Submit Your Request

There are two easy ways to request a service call:

1. Online: Fill out the service request form at
   www.mosaicdoors.com/contact

2. Email: Send your request and attachments to
   [e-mail]

If you're a dealer, you can also submit service inquiries through your Dealer HQ portal.

What Happens Next

• Our support team will review your submission and may follow up with questions or a request for additional documentation.

• If warranty service is applicable, we will guide you through next steps and scheduling.

• If the issue is installation-related, we’ll help identify the cause and suggest corrective action for your contractor.

Need Immediate Help?

If your issue is urgent or you need help gathering the required information, contact your Mosaic Doors account manager directly or call our support line listed on your order documentation.