How to Track Your Order

What Updates You’ll Receive

We send key status updates automatically to the primary contact on the order. Here’s what you can expect:

1. Order Confirmation

• Sent once your deposit is received

• Confirms product details, estimated timeline, and point of contact

2. Production Update

• Notifies you when your order enters or completes production

• Includes progress photos or notes if applicable

3. Shipping Notification

• Sent when your order ships or is ready for pickup

• Includes tracking number (if applicable), carrier info, and estimated delivery date

What If You Haven’t Received an Update?

If you haven’t received an update or need more detail at any stage, you can request a manual status check.

Please include:

• Your order number or project name

• Company name (if applicable)

• The name or email used to place the order

Who to Contact

For order status, tracking, or delivery coordination, contact:

• Order Support: [e-mail]

• General Dealer Support: [e-mail]

• Contact Form: Submit online and select “Order Status” as your inquiry type

Tips for Faster Support

• If your order includes multiple items or shipments, list which ones you're inquiring about

• If delivery is time-sensitive, note your deadline when reaching out

Need help coordinating a delivery or installation crew? We’re happy to provide estimated delivery windows or documentation to assist with scheduling.