Estimated Standard Lead Times
Standard in-stock items generally ship within 5 to 10 business days.
Made-to-order doors typically require 6 to 8 weeks from the date of deposit.
Custom designs and specialty finishes may take 8 to 12 weeks after final design approval.
Note: Lead times begin after deposit is received and all specifications are confirmed.
Factors That Can Affect Lead Time
While we aim for consistency, certain factors may extend your order timeline:
1. Design Revisions or Late Approvals
Custom specs or drawings must be approved before production starts. Delays in approving drawings or finishes will push timelines back.
2. Material Availability
Some specialty veneers, hardware, or finishes may have longer sourcing times—especially for highly custom orders.
3. High Volume or Peak Season
During peak production periods or for large multi-unit projects, lead times may be extended slightly. We’ll notify you if your order falls into this category.
4. Shipping & Freight Conditions
Transit times depend on your location and carrier availability. Weather, freight volume, and remote delivery zones can impact delivery schedules.
Need a Rush Order?
If you're working with a firm deadline, let us know as early as possible. Rush production and expedited freight may be available at an additional cost.
How to Check Your Estimated Lead Time
After placing your order: Your confirmation email will include a projected ship or completion date.
For existing orders: Contact orders@mosaicdoors.com with your order number for an update.
Questions?
Order Status: orders@mosaicdoors.com
Sales & Timelines: sales@mosaicdoors.com
General Support: dealers@mosaicdoors.com
Contact Form: Submit an inquiry
We’ll always do our best to keep you informed—and deliver on time.
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